Applications Analyst I - Ambulatory/Beacon
About The Position
As an Application Analyst I at Endeavor Health, you will be responsible for supporting an assigned application portfolio, including designing, documenting, implementing, and testing software or application solutions. A key focus is the efficient monitoring and management of issue resolution through timely ticket closure. You will also participate in implementation of new workflows and products in alignment with the organization’s strategic goals. To be successful in this role, you will be expected to learn the latest solutions and technologies and advocate for the adoption of industry best practices. This role will join our Ambulatory Applications team, supporting clinical applications including Epic Beacon across Endeavor Health.
Requirements
- Associates degree in computer science, business management or related field.
- One (1) or more years of experience relevant to portfolio of responsibility in a healthcare setting.
- One of the following areas of exposure: Epic Ambulatory, Epic Beacon.
- Working knowledge of project management methodologies, agile development, SDLC, ITIL.
- Able to communicate clearly and effectively to a variety of customers.
- Possess good verbal, written and customer service skills.
- Must have the ability to work independently or in a team setting.
- Uses logic and critical thinking to problem solve.
- Understanding of analytical and troubleshooting skills.
- Ability to quickly learn new technology and build upon knowledge to advance to more complex concepts.
- Embraces a culture of continuous improvement
- Good Microsoft Office skills
Responsibilities
- Assist in designing, documenting, configuring, implementing and testing software/application solutions.
- Works to resolve routine system incidents and requests in a timely manner for assigned tickets, escalating to senior members for support when needed.
- Participates in vendor calls on issues/upgrades.
- Participates in function and unit testing of software/application solutions and contributes to the continuous improvement of processes.
- Prepare documentation, tip sheets and reports related to projects following established procedures.
- Participate in integrated workgroups/projects.
- Stay up to date on the latest trends and innovations in relevant technologies.
- Other duties as assigned
Benefits
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
