Applications Analyst - Epic Cadence (Salaried, Full-time)

WASHINGTON REGIONAL MEDICAL CENTER•Fayetteville, AR

7d•Hybrid

About The Position

The Applications Analyst – Epic Cadence reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Cadence and related enterprise scheduling workflows. The role partners with ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, clinical, contact center, information services, and Epic/vendor stakeholders to improve appointment scheduling, provider templates, appointment requests, referral and authorization workflows, patient access operations, campaign-supported outreach, eligibility-related workflows, and cross-application integration; ensure application reliability; and support a consistent, efficient, and patient-centered access experience across the health system.

Requirements

Bachelor’s degree or clinical license, preferred.
Epic Cadence certification required.
Four to six years of clinical, operational, revenue cycle, scheduling, patient access, or applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic Cadence workflows is preferred, including enterprise scheduling, appointment requests, provider and department templates, referral-linked scheduling, referral and authorization workflows, campaign-supported outreach, Prelude workflows, real-time eligibility-related workflows, contact center workflows, workqueues, reporting, and integrated patient access workflows.
Strong understanding of clinical, operational, patient access, registration, revenue cycle, referral, authorization, scheduling, and application dependencies; workflow impacts; testing methodologies; interface and integration workflows; and coordination with technology, interface, data, reporting, ambulatory, clinical, revenue cycle, contact center, patient access, patient experience, and operational teams is required.

Nice To Haves

Epic certifications or proficiencies in Referrals & Authorizations, Cheers Campaigns, Prelude, and Real-Time Eligibility preferred.

Responsibilities

Maintain advanced knowledge of Epic Cadence functionality, including enterprise scheduling, provider and department templates, appointment requests, referral-linked scheduling, workqueues, contact center workflows, campaign-supported outreach, scheduling rules, registration and Prelude dependencies, eligibility-related workflows, application dependencies, integration points, and downstream impacts across the enterprise
Lead ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, contact center, clinical, internal information services, and Epic/vendor partners in developing Epic Cadence enhancements, optimization initiatives, and workflow improvement projects
Oversee Epic Cadence application design, build, configuration, maintenance, and validation to ensure functionality aligns with enterprise scheduling, patient access, registration, referral, authorization, ambulatory, hospital operations, contact center, clinical, revenue cycle, reporting, and end-user requirements
Perform complex analysis, build, implementation, and optimization of Epic Cadence workflows to support appointment scheduling, appointment requests, provider and department templates, referral-linked scheduling, authorizations, campaign-supported outreach, Prelude workflows, real-time eligibility-related workflows, patient access operations, and integrated access workflows
Meet regularly with ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, contact center, clinical, administrative, and patient experience teams to evaluate Epic Cadence workflow issues, resolve system concerns, and identify opportunities to improve access, scheduling efficiency, referral and authorization coordination, patient engagement, operational efficiency, quality, safety, documentation integrity, and the end-user and patient experience
Lead the development and execution of coordinated testing plans for Epic Cadence, including regression, unit, system, integrated, interface, scheduling, referral, authorization, registration, Prelude, eligibility, campaign, reporting, and user acceptance testing to ensure changes function as expected for end users, patients, and connected systems
Serve as a leading advocate for Epic Cadence users by translating patient access, scheduling, registration, referral, authorization, ambulatory, hospital operations, clinical, revenue cycle, contact center, and patient experience needs into effective system solutions that improve access, workflow efficiency, referral and authorization coordination, reporting reliability, and user satisfaction
Provide mentorship for team members and assist with team member training, as needed
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Lead Epic Cadence projects, enhancements, upgrades, optimization efforts, testing activities, template maintenance, scheduling workflow improvements, referral and authorization coordination efforts, campaign-supported outreach initiatives, and ongoing maintenance initiatives
Identify and lead opportunities to improve Epic-supported scheduling, provider template, appointment request, referral, authorization, Prelude, real-time eligibility, campaign, contact center, patient access, reporting, and patient experience workflows through system optimization, standardization, and process improvement
Adhere to all information services policies, procedures, and governance processes
Lead incident response and downtime procedures