Applications Administrator

NorthWinds Technology Solutions • Naperville, IL

6d • Remote

About The Position

NorthWinds Technology Solutions is a SaaS and IT services provider focused on the dental insurance industry, serving Delta Dental partners. Their platform supports over 10 million covered lives. They offer the stability of an established enterprise with the agility of a modern software organization.

Requirements

• Administer, maintain and support 3rd party applications
• Support enterprise applications such as Jira and GoAnywhere

Responsibilities

• Maintain and resolve basic issues pertaining to 3rd party applications
• Resolve first level support issues and escalate to second and third level as needed
• Provide 3rd party application monitoring and perform routine health checks
• Share on-call responsibilities for supported 3rd party applications
• Record, track, and document help desk requests and resolution steps
• Develop and maintain basic documentation for supported 3rd party applications
• Provide end user training for 3rd party applications (standard functionality)
• Crosstrain on primary applications within the team
• Perform and participate in 3rd party application upgrades
• Assist with tasks on projects

Benefits

• Full-time remote work with flexibility and trust
• Competitive base salary and annual bonus program
• Generous PTO, floating holidays, and volunteer time off
• 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
• Comprehensive health benefits and disability coverage
• Profit sharing with discretionary contributions
• HSA, FSA, and dependent care accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed