Applications Administrator IV (IT Systems)

University of Louisville•Louisville, KY

2d•Onsite

About The Position

The University of Louisville is seeking a skilled applications administrator to provide support for our ticketing system, TeamDynamix. This position will be responsible for the configuration, maintenance, and optimization of our TeamDynamix (TDX) platform. This role is critical to ensure the reliability, scalability, and usability of our IT Service Management (ITSM), Project Portfolio Management (PPM), and enterprise workflow automation systems. You will collaborate with cross-functional teams to implement service catalog enhancements, streamline ticket routing, create/maintain workflows, and develop system integrations using TDX iPaaS functionality. Experience with administering ticketing systems, CRM’s, and systems that heavily utilize forms and workflows is a plus.

Requirements

Bachelor's degree in Business, Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience.
Grade 9 (Salaried).

Nice To Haves

Experience with administering ticketing systems, CRM’s, and systems that heavily utilize forms and workflows is a plus.

Responsibilities

Administer and maintain the TeamDynamix platform, including service catalog, ticketing forms, dashboards, workflows, and automation rules.
Lead configuration and deployment of incident, service request, and change management forms.
Manage user roles, permissions, and group assignments across departments.
Develop and maintain integration with third-party systems using TDX iPaaS.
Develop reports and dashboards.
Maintain and foster TDX vendor relationship.
Monitor system performance, troubleshoot issues, and implement improvements.
Collaborate with ITSM leads, consultants, and stakeholders to align platform capabilities with business needs. (Implementation of new modules)
Support training efforts by creating documentation and walkthroughs for end users and technicians.
Ensure data integrity, security, and compliance with university policies and privacy regulations.
Participate in planning and execution of platform upgrades and enhancements.