Applications Administrator II

Arizona Financial Credit Union•Phoenix, AZ

2h•Hybrid

About The Position

The Applications Administrator II owns the health, configuration, and daily operation of assigned enterprise applications—both on-premises and SaaS. This role handles routine support and complex incidents, plans and executes upgrades, maintains secure access and integrations, and partners with business units and vendors to keep critical member- and employee-facing systems stable, compliant, and continuously improving. Success looks like reliable applications, clear communication, well-documented changes, and measurable reductions in manual work through automation.

Requirements

Bachelor’s degree (B.S.) or technical school and two (2) years of experience or five (5) years of application administration experience in enterprise applications or systems using automated processing tools or any combination of education and experience.
Proficiency in PC software applications in a Windows environment including MS suites.
Understanding of information systems structures, processes, and protocols to provide sound organizational support.
Ability to type 45 words per minute.
Ability to read, write and speak in English.
Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents, and government regulations.
Ability to write business correspondence, reports and procedure manuals.
Ability to speak effectively presenting information to groups of membership and management.
Ability to communicate verbally person, virtually, and on the telephone.
Ability to define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations for resolution.
Ability to apply mathematical concepts to determine and test reliability and validity.

Nice To Haves

Core financial platform experience.
Process improvement experience.
Proficiency in Structured Query Language (SQL) or other database tools.
ServiceNow Administration certification.

Responsibilities

Act as owner and primary administrator of assigned application(s).
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation team or vendor. Own issue until resolved. Analyze application incidents to identify root cause.
Follow change control for all modifications: create change records, impact/risk assessments, peer reviews, test evidence, rollback, and post-implementation verification. Coordinate maintenance windows and stakeholder comms.
Ensure successful installation and validation of vendor-provided upgrades and patches. Research, mapping, planning, testing, documentation, and coordination.
Administer roles/permissions; run periodic access reviews with business owners; enforce least-privilege; maintain audit artifacts; assist with control testing and evidence for auditors.
Maintain runbooks, configuration baselines, topology diagrams, and KB articles; provide enablement sessions to Service Desk and business super-users.
Handle tickets via phone, email, Teams, and the service desk. Troubleshoot application errors, access issues, performance concerns, and data mismatches; validate fixes in test and production; document RCA and prevention steps.
Proactively identifies and initiates process improvements, documents potential problems and resolutions.
Works with automation software to streamline business processes for assigned applications.
Makes decisions around application configuration for best practice and performance using vendors communicated specifications.
Adheres to on-call rotation schedule.
Performs other job-related duties as assigned.