Applications Administrator

Pedernales Electric Cooperative•Austin, TX

13h•$89,360•Hybrid

About The Position

This position is responsible for the full life-cycle management of assigned PEC applications (SaaS and/or on-premise), including installation, implementation, maintenance, integration, configuration and administration, through end-of-life and transition to replacement solutions.

Requirements

Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration or processing information
Knowledge of the Software Development Lifecycle
Knowledge of security authorization design for applications
Knowledge of various application/system monitoring architecture and development tools
Knowledge of programming languages such as .Net, Python
Skilled in application implementations in the areas of hosted and on-premise design tech, solution development and implementation
Skilled in technical infrastructure, cloud infrastructure, network/system operations, hardware capacity and high availability solution
Skilled in SQL to troubleshoot complex database issues, update data, and debug issues.
Skilled in principles and processes for providing customer service
Skilled in system administration and configuration
Skilled in debugging and troubleshooting software applications and integrations
Skilled in monitoring and managing application performance
Skilled in identifying, analyzing, and resolving technical application and architecture problems
Skilled in scripting languages such as PowerShell, Bash, JavaScript, and SQL to automate processes
Skilled in ERP implementation
Skilled in time management
Skilled in prioritizing and managing changing priorities
Skilled in listening and understanding information verbally and in writing
Skilled in creative problem solving
Skilled in functional understanding of software architecture
Ability to work with limited supervision and take ownership and initiative to resolve issues
Ability to anticipate, identify, analyze and resolve conflict and problems
Ability to work collaboratively with other team members, business users and vendor
Ability to communicate effectively with others in a respectful tone and manner, exercising patience with those who are not as skilled or knowledgeable
Ability to innovate and display a growth mindset, open to ideas and new ways of doing things
Bachelor’s Degree in a related field
Directly related experience may substitute for education
Four years experience working in a related computer information system environment with emphasis in business analysis and process improvement, with two years technical implementations
Prior experience with Enterprise Application Integration AND/OR Security Administration; virtual server software (VMware); Linux; Oracle, SQL PL/SQL or similar scripting; cloud architecture preferred

Nice To Haves

ERP implementation experience preferred

Responsibilities

Support and lead the overall health and performance of all assigned applications
Work directly with vendor and IT Infrastructure team to upgrade and maintain assigned applications
Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance
Work with portfolio team to design, implement, integrate, or and/or enhance new applications and features
Serve as an expert resource to understand and configure all application functionality as well as support all aspects of technical application management including resolving complex technical issues
Partner with portfolio team and architects to configure and implement new features and ensure supportability of complete technology solutions; conduct or coordinate needed training for any impacted users or support teams
Work with IT Infrastructure and cyber security teams to ensure system hardware, operation systems, procedures and security meet application specifications and standards
Manage scope, planning, and tracking deliverables for operational changes, upgrades, and projects. May also lead or provide hyper-care support and transition for new applications, features or enhancements from delivery to steady-state operational support
Develop and implement policies, procedures and best practices for application governance including approval workflows, access policies, offboarding requirements, and compliance with industry standards and regulations
Understand application system architecture, all business processes, integrations, and data flows u sed by or performed by assigned applications
Create and maintain system design and technical documentation
Conduct system process reviews, as needed, with portfolio teams and vendors in order to optimize performance and reduce/eliminate risk
Investigate and resolve complex technical issues with applications and integrations
Perform root cause analysis on all production issues with recommendations for resolution and prevention
Work with IT Infrastructure team and DBAs to troubleshoot, research and identify database and/or server issues
Manage the integrity of security design, including participation in the implementation of backup and recovery processes
Administer application security access and roles to protect data and software
Create and maintain disaster recovery procedures for assigned applications and participate in the planning of operational procedures for backup and recovery of database
Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs
Proactively monitor all applications and systems for high availability, and satisfactory response time
Manage technical vendors and escalation to vendor teams as needed to ensure quality and timely support
Responsible for training and mentoring peers on assigned applications
Create and maintain technical and operation management documentation and specifications
Complete support tickets in a timely fashion, based on service level agreements
Maintain frequent communication with stakeholders, operations, and portfolio team
Maintain the security of confidential information
Stay abreast of advances in technology
Demonstrate regular and prompt attendance
Performs other related duties as necessary or assigned