Administrator I - Cash Applications

Westlake•Town 'n' Country, FL

About The Position

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY Record payments to customer’s accounts and maintains accounts receivable records by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
1-2 years' Accounts Receivable experience minimum.
Experience in high-volume, fast-paced Accounts Receivable environments in which daily performance expectations are assigned and measured.
A strong concentration on accuracy, efficiency, and continuous improvement.
The ability to communicate and work effectively with teammates and internal/external customers.
The ability to effectively prioritize workloads and maintain an organized workspace.
The enthusiasm to actively exercise and advocate a positive, team-focused environment.
A willingness to take ownership and responsibility for team objectives.
The initiative to obtain a sufficient working knowledge of all department procedures and related software applications.
The knowledge and experience necessary to serve as a primary point of contact for external Westlake company departments.
The ability to reliably commit to consistent attendance during specified work hours.
Overtime may be required in accordance with standard accounting cycle deadlines.

Nice To Haves

Associate's degree (A.A.) or equivalent from two-year college or technical school, preferred.
SAP/JDE experience a plus.

Responsibilities

Prepare and distribute bank daily cash reports for lockbox and wire reports.
Prepare and distribute bank daily cash reports, including lockbox, ACH and WT activity, to support timely cash applications.
Post daily cash receipts against open items in AR.
Process and apply customer payments in SAP S/4HANA and JDE (lockbox, ACH, wire and manual payments).
Release customer billing to accounting on a daily basis and mail invoice to customers, as requested.
Identify and match incoming payments to customer accounts by researching invoice numbers, remittance details, and customer activity.
Assist Customer Service and Credit in investigating and clearing customer accounts.
Collaborate with Credit, Customer Service, and internal teams to resolve payment discrepancies and ensure accurate account reconciliation.
Periodically review the export customer AR aging to clear unapplied payments against recently posted invoices.
Investigate and resolve unapplied and misapplied cash, including short pays, overpayments, and deductions.
Research and process customer’s claims for invoice payments.
Research customer payment history and provide support for inquiries related to cash application and account balances.
Research and process charge backs, returns and bad checks.
Research and process bank debits and returned payments, including insufficient fund (NSF) and stopped payments.
Answer accounts receivable phone inquiries and follow up.
Assist with intercompany cash postings and reconciliation as applicable.
Support month-end close activities related to cash application, including clearing and reconciliation of accounts.
Communicate with customers as necessary for inquiries or cash application issues.
Communicate with customers as needed to obtain remittance details or clarify payment discrepancies.
Responsible for maintaining compliance with the AR policies and procedures and adhering to company DOA (delegation of authority).
Maintain compliance with company policies, internal controls, and audit requirements.