Application Tester II

EchoStar • Centennial, CO

6d

About The Position

The Application Tester II evaluates front-end applications used by agents and technicians to support seamless daily navigation and operational efficiency. The role assesses monthly system deployments, identifies potential friction points in user workflows, and collaborates with business partners to advocate for high-value enhancements. It addresses complex usability and system reliability challenges, helping ensure application updates deliver business value without disrupting existing operations.

The position develops and maintains test cases based on business and IT requirements, evaluates incoming requirements for end-user experience and efficient navigation, and partners with marketing, sales, product teams, and IT to align product delivery with departmental goals. It also communicates changes, improvements, and defect fixes to stakeholders in non-technical terms and uses generative AI tools, such as Google Gemini, to improve testing workflows.

The role is part of EchoStar's Customer Experience Operations (CXO) teams, which refine customer experiences and support field agents. Candidates must be willing to participate in at least one in-person interview. Visa sponsorship is not available. Compensation is $63,150.00 to $90,000.00 per year; individual compensation varies based on qualifications, skill level, competencies, and location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check.

Requirements

• Minimum of 2 years of experience in user experience testing with front-end applications or equivalent operational experience.
• At least 2 years of experience with front-end application testing frameworks.
• At least 2 years of experience with test case development and requirement traceability.
• At least 2 years of experience with defect tracking and cross-departmental communication.
• Bachelor's degree or equivalent practical experience.
• Ability to define problems, analyze data, establish facts, and derive actionable conclusions.
• Ability to plan future deliverable roadmaps while maintaining active release schedules.
• Ability to navigate varied workplace situations and execute responsibilities with minimal direct supervision.
• Strong cross-functional collaboration and communication skills to bridge technical and business requirements.
• AI application skills to integrate generative AI tools into daily problem-solving and task execution.
• Willingness to participate in at least one in-person interview.

Nice To Haves

• Experience working with Customer App (CAP) or other agent CRM applications.
• Experience in a call center environment.

Responsibilities

• Develop and maintain test cases using business and IT requirements to validate that monthly deployments meet operational needs.
• Evaluate incoming requirements and advocate for an optimal end-user experience and efficient application navigation.
• Partner with marketing, sales, product teams, and IT to align product delivery with core departmental goals.
• Communicate system changes, feature improvements, and defect fixes to broad stakeholder groups in non-technical terms.
• Use AI tools, such as Google Gemini, to develop and implement work aids that optimize testing workflows and execution.
• Ensure final product updates deliver measurable value to users without introducing risks to active business processes.
• Seek process improvements and independently lead key departmental initiatives.

Benefits

• Meaningful health perks, including flexible spending accounts and a health savings account (HSA).
• 401(k) plan with company match.
• Employee stock purchase plan.
• Career opportunities.
• Flexible time away plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level