Application/System Engineer I

Nordson • East Providence, RI

20h • Onsite

About The Position

Nordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experienced in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
• Experienced supporting EFD product line and TTA platform programing.
• Proficiency in MS Office applications required.

Nice To Haves

• Action-oriented self-starter.

Responsibilities

• Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.
• Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Supports worldwide sales groups in all technical areas of all EFD products.
• Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
• Aids with providing product training to all sales groups with focus on top products.
• Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
• Helps review technical content of product manuals, technical support information and sales brochures.
• Assists with development and implementation of product training tools.
• Participates in New Product Development process by providing insight into real world product usage by customers.

Benefits

• We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more.
• We actively invest in our teams to help you build your skillsets and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level