Application Support
TEKsystems•Indianapolis, IN
•$20 - $20•Remote
About The Position
This role requires a strong focus on customer service and collaboration. The primary responsibilities include handling incoming calls for ticket queues, performing password resets in Active Directory, and providing support for proprietary software used for biller and family management within centers. Additionally, there is a customer service component involving collaboration with the procurement team for food and equipment. Familiarity with processes and experience working from home are considered significant advantages.
Requirements
- Application support experience
- Troubleshooting skills
- Password reset experience
- Active Directory knowledge
- ServiceNow experience
- Customer service skills
- Experience working in a collaborative environment with a diverse group of people
- Experience working in a remote environment
Nice To Haves
- Process familiarity
- Work from home experience
Responsibilities
- Handle incoming calls for ticket queues.
- Perform password resets in Active Directory.
- Provide support for proprietary software for biller and family management.
- Collaborate with the procurement team for food and equipment support (customer service focus).
- Communicate effectively with customers and business partners.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
