Application Support Developer

OSV

2d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Application Support Developer provides technical support and development assistance for OSV’s enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack—including C#/.NET, SQL Server, Salesforce, and Workday—paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field required.
1–2 years of experience in software development, application support, or a related technical role preferred.
Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.
Solid understanding of object-oriented programming principles.
Experience developing or consuming web services (SOAP, REST, JSON, XML).
Genuine passion for technology and continuous learning.

Nice To Haves

Salesforce platform development or administration experience.
Familiarity with Workday integration or reporting.
Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.
Exposure to Azure DevOps or similar Agile project management tools.

Responsibilities

Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.
Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.
Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.
Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.
Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.
Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.
Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.
Proactively monitor production applications and escalate emerging issues before they impact customers.
Produce clear, well-organized technical documentation for both business and technical audiences.