Application Support Tech Lead – Data & Analytics Platforms – VP

Citi • Irving, TX

32d • $113,840 - $170,760 • Hybrid

About The Position

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross-functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands-on delivery to make a measurable impact across one of the world's leading financial institutions.

Requirements

• 6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high-impact workstreams.
• Practical problem-solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions.
• Proven leadership and interpersonal skills, including an ability to guide cross-functional teams, influence stakeholders, and build productive working relationships across technology and business areas.
• Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently.
• Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL.
• Working knowledge of network security principles and firewall design fundamentals, with an understanding of how network controls interact with application and platform environments.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
• Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
• Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.
• Proficiency in Microsoft Office Suite — Excel, Word, PowerPoint, and Project — applied to reporting, planning, and stakeholder communication.

Nice To Haves

• Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
• Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
• Experience developing project plans and corrective action plans, and managing them through to completion against defined milestones and deadlines.
• Ability to produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for both technical and non-technical audiences.
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.

Responsibilities

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy-informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in-depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team's capability to deliver at pace.
• Produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for both technical and non-technical audiences.
• Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior