Application Support Sr Engineer
About The Position
The Senior Application Support Engineer is responsible for ensuring the stability, performance, and availability of business-critical applications. Key duties include maintaining business-critical software systems, leading software installations and upgrades, designing and testing disaster recovery procedures, and conducting recurring tests. The role also involves creating technical documentation for software systems architecture, integrations, and subsystems, establishing and maintaining monitoring and proactive event management, and providing tier 4 technical support during service degradation in collaboration with the Tiered Support and Application teams. Additionally, Senior Engineer ensures that software systems comply with technology and cybersecurity standards. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.
Requirements
- Bachelor's Degree computer science or similar focus. and 5-7 years experience as an application support engineer or closely related positions.
- HS diploma or equivalent and 10 years of experience as an application support engineer or closely related positions.
Nice To Haves
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified Systems Engineer (MCSE)
- Agile & Scrum Certifications
- Microsoft Certified: Azure Fundamentals
- ITIL 4 Foundation
Responsibilities
- Maintains business-critical software systems.
- Leads the design, implementation, upgrades, and continuous enhancement of business-critical application architecture and lifecycle processes, as well as disaster recovery capabilities.
- Partners with clinical and non-clinical application teams to understand and document the applications purpose, functionality, and integration points.
- Creates and maintains technical documentation of software systems architecture, integrations, and subsystems.
- Designs and documents technical system disaster recovery process and procedures, that meets RTO/RPO standards and in partnership with infrastructure architecture and engineering.
- Provides tier 4 technical support during service degradation and outages
- Maintains monitoring and proactive event management.
Benefits
- The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
