Application Support Specialist

Reno Orthopedic Center•Reno, NV

1d•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Application Support Specialist/Trainer to design and lead technical training programs for employees to improve Epic proficiency. This is an onsite position at the Main Location. ROC is a physician-owned organization with a patient-first mindset, fostering respect, optimism, and compassion. They encourage ownership of success, continuous learning, kindness, and advocacy. ROC offers a fully integrated musculoskeletal health campus and has been a trusted name in Northern Nevada for over 60 years.

Requirements

High School Diploma/GED
Knowledge of workflows and terminology in a medical clinic environment
Knowledge of MS Office and presentation software
One year of experience using Epic, the electronic health records system
Experience training staff how to use Epic, the electronic health records system
Experience communicating effectively with professional and clinical staff

Nice To Haves

Epic credentialed trainer certification by completing the outlined training and demonstrating comprehension through passing a curriculum assessment
May require travel to offsite locations based on manager discretion.

Responsibilities

Provide ongoing training and support for new hires, employees in new roles or with new assignments, providers, leadership, and for organization-wide training on EPIC updates.
Create and deliver Epic screen by screen training through business workflows.
Maintain current knowledge of EPIC updates and other pertinent changes that may drive training needs.
Work with employees to determine their technical requirements and therefore their training needs and objectives.
Manage small to medium projects or specific aspects of projects and initiatives for training and support for clinical or business applications.
Prepare and deliver effective training for all new hires, providers, and special training sessions.
Provide first level problem analysis, acquires a base knowledge of assigned applications to support clinical and operational departments.
Compose and maintain company standard operating procedures (specific company workflows) from an Epic perspective.
Assist leadership with workflows/departments/areas being affected by changes and updates and provide at the elbow support for all Go-Live updates and enhancements affecting ROC.
Evaluate trainee performance using observation and testing to ensure transfer of knowledge and application to day-to-day operations.
Perform audits for specific lines of business to ensure ROC workflows/protocols are being followed.
Modify and share reports using the Epic provided reports library.