Application Support Specialist - AECOM Hunt (Remote)

AECOM•Phoenix, AZ

3d•Remote

About The Position

AECOM Hunt is seeking a technically skilled CMiC Application Support Analyst to join its Information Technology team. This role goes beyond frontline helpdesk support, requiring hands-on experience in CMiC ERP environments. The ideal candidate will operate fluently at the intersection of construction business processes, application configuration, and data. They should understand how CMiC data flows across modules, be able to write queries to investigate and validate data, and have experience building or maintaining reports for business users. This position will support the CMiC platform used daily across AECOM Hunt's project, finance, and operations teams. The role is suited for someone curious about the data behind the system, comfortable with SQL, and capable of building lasting solutions. This position offers flexibility for primarily remote work schedules and can be based from a variety of locations in the US.

Requirements

BA/BS in Information Technology, Business, Construction Management, or a related field + 2 YORE or demonstrated equivalency of experience and/or education.
Working knowledge of SQL — ability to write queries, investigate data, and validate results in a relational database environment (Oracle or SQL Server).
Strong analytical and troubleshooting skills — ability to trace an issue from the user interface back to its data or configuration root cause.
Demonstrated ability to work across technical and business stakeholders and communicate clearly in both directions.

Nice To Haves

Experience supporting or administering a construction ERP platform — CMiC experience strongly preferred; comparable systems (Viewpoint, Procore Financials, Sage 300 CRE, or similar) considered.
Familiarity with CMiC modules including Financials, Job Costing, Project Management, and/or Procurement.
Experience supporting downstream analytics or reporting platforms that consume CMiC data — such as Power BI.

Responsibilities

Provide CMiC application support across Finance, Job Costing, Project Management, Procurement, and Payroll modules — diagnosing configuration issues, data anomalies, workflow interruptions, and process errors.
Assist end users with CMiC navigation, module functionality, and business process questions; distinguish between user error, configuration issues, and application defects.
Troubleshoot and resolve access issues including user account lifecycle management (create, modify, deactivate), role assignments, and permission structures aligned with job responsibilities.
Support and maintain integration points between CMiC and adjacent systems (Textura, Concur, Prophix, CorPay, DocuSign, ClearStory, and others).
Document issues, root causes, and resolutions to build a structured knowledge base; identify recurring patterns that merit permanent fixes or process improvements.