Application Support Specialist - Senior
About The Position
We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11184 - Application Support Specialist - Senior Client : Health Services Cluster Location : 56 Wellesley Street West, Toronto, Ontario Duration: 1 year + Extension Type: Onsite Job Description: MUST HAVES: Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Incident & Ticket Management Demonstrated ability to: Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries Customer Support & Service Orientation Proven experience providing end-user support in a SaaS environment Strong customer-first mindset Ability to manage high-pressure situations and user expectations Identity & Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management
Requirements
- Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce-based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
- Incident & Ticket Management
- Customer Support & Service Orientation
- Identity & Access Management
- Proven experience providing end-user support in a SaaS environment
- Strong customer-first mindset
- Ability to manage high-pressure situations and user expectations
Responsibilities
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintains clear, searchable knowledge base entries
- Providing end-user support in a SaaS environment
- Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
- Hardware authentication token (FIDO2) lifecycle management
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
