Application Support Specialist II (NextGen EPM)
About The Position
DAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side. This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements.
Requirements
- 3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side
- Strong understanding of the full revenue cycle, including claims analysis and AR management
- Experience with NextGen administrative and billing-side configuration
- Ability to troubleshoot complex issues and also advise on workflow and operational best practices
- Strong analytical and problem-solving skills with a root-cause mindset
- Excellent verbal and written communication skills
- Ability to stay calm under pressure and communicate clearly with clients
- Associate’s Degree in a healthcare or healthcare IT–related field
Nice To Haves
- NextGen EPM certification
- Experience supporting NextGen version 8
- Experience with Luma Health or similar patient engagement platforms
- Bachelor’s Degree in a healthcare or IT-related field
Responsibilities
- Provide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflows
- Troubleshoot application, workflow, and administrative configuration issues and identify root causes
- Advise clients on NextGen EPM best practices and workflow optimization, not just technical fixes
- Support the full revenue cycle lifecycle in alignment with RCM best practices
- Analyze trends and recurring issues to help identify workflow gaps and recommend process improvements
- Provide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflows
- Document all support activity accurately in ConnectWise while meeting SLA and KPI expectations
- Communicate clearly with clients, set expectations, and de-escalate high-pressure situations
- Partner with internal teams and vendors to drive timely, sustainable resolutions
- Participate in an on-call rotation for after-hours emergency support
Benefits
- Collaborative, remote-friendly environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
