Application Support Specialist / Help Desk Specialist
Arthur Grand Technologies Inc•Toronto, ON
•Onsite
About The Position
We are looking for experienced Application Support / Help Desk Specialists with strong end-user support, IVR, digital/website support, troubleshooting, escalation, and communication skills.
Requirements
- Experience in Application Support / Help Desk roles.
- Strong end-user support skills.
- Experience with IVR systems.
- Experience with digital/website support.
- Strong troubleshooting skills.
- Strong escalation skills.
- Strong communication skills.
- Experience with incident tracking.
Nice To Haves
- Bilingual (English/French) skills are required for 2 of the openings.
Responsibilities
- Provide end-user support.
- Provide IVR support.
- Provide digital/website support.
- Troubleshoot technical issues.
- Escalate issues as needed.
- Communicate effectively with users and stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
