Application Support Intern

Southern Motor Carriers•Peachtree City, GA

About The Position

The Application Support Intern will support the LTL API Product Support team by assisting with basic troubleshooting, customer inquiries, and internal support tasks related to LTL API applications and integrations. This role is designed for students or early-career candidates who are building foundational technical and professional skills. The intern will work under close guidance from experienced Application Support team members and gain hands-on exposure to APIs, web applications, support workflows, and enterprise systems in a fast-paced, real-world environment.

Requirements

Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (Documented equivalent coursework/experience acceptable)
Basic understanding of web applications and how software systems interact
Comfortable learning new tools and processes in a structured environment
Strong attention to detail and willingness to follow established procedures
Clear written and verbal communication skills
Ability to manage tasks, ask questions, and seek help when needed
Familiarity with APIs, JSON, and XML/SOAP concepts
Familiarity with safe utilization of AI tools, “free applications,” tools and related security concerns

Nice To Haves

Coursework or exposure to programming or scripting (e.g., Java, JavaScript, Python)
Basic experience with databases (SQL or NoSQL concepts)
Exposure to tools such as Postman, browser developer tools, or similar utilities
Interest in application support, systems troubleshooting, or technical customer support

Responsibilities

Assist with triaging and resolving low- to moderate-complexity support issues under supervision
Review support cases to understand reported issues, reproduction steps, and expected outcomes
Help document case details, resolution steps, and outcomes in ticketing and CRM systems
Perform basic application checks and validations using provided tools and instructions
Communicate professionally with internal team members and, where appropriate, external customers
Escalate issues to senior support or product teams when resolution requires deeper investigation
Update and maintain internal documentation and knowledge articles as directed
Support routine data review and cleanup activities to ensure accuracy and consistency
Participate in training sessions, shadowing opportunities, and team meetings
Follow defined schedules and support procedures to ensure reliable coverage
Assist with special projects and process improvement initiatives as assigned