Application Support I - Enterprise Applications

Peoples Group•Vancouver, BC

12h•CA$80,000 - CA$90,000•Hybrid

About The Position

This role will require you to support a 24/7 environment on call or as needed. You are a highly motivated and versatile individual looking to join our IT team as an Application Support L1. In this role, you will play a crucial part in ensuring the stability, functionality, and optimization of our applications while bridging the gap between technical support and business needs.

Requirements

Bachelor’s degree/diploma in Computer Science, Information Systems or related field.
2+ years of work experience in an IT environment with proven experience in application and production support, ideally at a financial institution.
Strong technical proficiency with enterprise applications and systems.
Working experience with core Microsoft 365 applications like Teams, Outlook, SharePoint, OneDrive.
Working experience with Microsoft 365 Admin Center / Microsoft Teams admin Center/ SharePoint Admin Center.
Working experience with Microsoft Intune for application deployment and management. Understanding of assigning and removing applications to users/groups in Intune.
Ability to assist users with application deployment issues via Intune. Basic knowledge of compliance policies for application and device management.
Solid understanding of IT service management (ITSM) process and familiarity with ITIL practices.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues and recommend effective solutions.
Effective communication skills, both verbal and written, with the ability to interact professionally with stakeholders at all levels.
Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
Experience with managing users and groups in different applications. Including adding/removing account, resetting passwords, assigning licenses.

Nice To Haves

Certification in ITIL is preferred.

Responsibilities

Provide hands-on technical support for Enterprise Applications, ensuring timely resolution of incidents and service requests.
Perform system analysis, identify areas for improvement, and implement enhancements to streamline processes and increase efficiency.
Monitor application performance and proactively address issues to minimize downtime and optimize performance.
Act as a liaison between business stakeholders and third-party technical teams, ensuring clear communication and alignment of objectives.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
Develop and maintain technical documentation, including user guides, process flows, and system configuration details.
Participate in technical testing and deployment activities, including coordination of user acceptance testing (UAT) and production releases.
Conduct knowledge transfer sessions and provide support to end-users to maximize their understanding and utilization of implemented solutions.