Application Support Consultant

Canadian Imperial Bank of Commerce•New York, NY

5d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 4-5 day per week on-site, while other days will be remote.

Requirements

3 - 5 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries.
Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.
Working knowledge of the following trading systems: Bloomberg TOMS or Broadway.
Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required.
Have used and/or configured ITRS real-time monitoring tool.
A degree in Computer Science or a relevant field.
Embrace and champion change.
Influence makes an impact.
Digitally savvy.
Driven by collective success.
Values matter.

Responsibilities

Identify and resolve high to critically complex production problems for support of applications.
Make decisions and think critically when solving problems.
Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio.
Advise on and research all aspects of effective and efficient application or technical service delivery.
Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance.
Communicate effectively with others verbally, recognizing that its more than just language but tone and style.
Influence others to impact decisions and behaviors internally and with external vendors.
Monitor and analyze services to identify opportunities for improvement and recommend solutions.