Application Support Consultant

CIBC•New York, NY

7d•$120,000 - $140,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 4-5 day per week on-site, while other days will be remote.

Requirements

3 - 5 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries.
Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.
Working knowledge of the following trading systems: Bloomberg TOMS or Broadway.
Expertise navigating a Unix environment and reading basic scripts (Python/Shell).
Writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required.
Have used and/or configured ITRS real-time monitoring tool.
A degree in Computer Science or a relevant field.
Embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Identify and resolve high to critically complex production problems for support of applications.
Make decisions and think critically when solving problems.
Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio.
Advise on and research all aspects of effective and efficient application or technical service delivery.
Establish and build healthy working relations with the line of business we support as well as other related teams.
Work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance.
Communicate effectively with others verbally, recognizing that its more than just language but tone and style.
Influence others to impact decisions and behaviors internally and with external vendors.
Monitor and analyze services to identify opportunities for improvement and recommend solutions.

Benefits

Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Incentive pay
Banking benefits
A benefits program
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development