Application Support and Maintenance Manager

Royal Bank of Canada • Minneapolis, MN

8d • $70,000 - $130,000

About The Position

The Application Support and Maintenance Manager is responsible for overseeing and organizing support and maintenance direct report / FTE team members on day-to-day support and long-term maintenance and SRE activities and processes for trade/order entry applications that are part of a critical business service. The role will work closely with similar support and maintenance managers and team leads to develop and follow best practices, and ensure departmental objectives are met.

Requirements

• Bachelor’s degree or equivalent experience
• 3-5 years’ experience in a supervisory or team management role
• effective and strong written and oral communication skills
• familiarity with IT Service Management and IT Risk Management

Nice To Haves

• familiarity with SRE practices and leveraging AI tools and agents
• experience with app custodian activities around vulnerabilities, risk, and compliance
• knowledge and experience with disaster readiness and disaster recovery testing

Responsibilities

• Manage and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.
• Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where needed
• Provide leadership and mentorship to direct report / FTE team members, coaching and enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.
• End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processes
• Leverage SRE, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities.
• 24x7 support and platform resilience leadership and oversight

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees