Application Support and Maintenance Analyst

RBC•Minneapolis, MN

7d•$55,000 - $95,000•Onsite

About The Position

The Application Support and Maintenance Lead is responsible for leading day-to-day support and long-term maintenance and SRE activities and processes for trade/order entry applications that are part of a critical business service. The role will work closely with other support and maintenance team members to meet deadlines and SLAs on tickets and tasks, help develop and follow best practices, and ensure departmental objectives are met.

Requirements

Bachelor’s degree or equivalent experience
3-5 years’ experience in an application support and maintenance analyst role
effective and strong written and oral communication skills
familiarity with IT Service Management and IT Risk Management

Nice To Haves

familiarity with SRE practices and leveraging AI tools and agents
experience with app custodian activities around vulnerabilities, risk, and compliance
Knowledge and experience with disaster readiness and disaster recovery testing

Responsibilities

Lead, coordinate, and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.
Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where needed.
Coordinate Tech status and P1/P2 Exec comms.
Provide mentorship to team members, enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.
End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processes
Lead/SME for CBS US Equities/Trading DR, CIAM, CUSO, and other strategic initiative activities where it pertains to the critical USWM Order/Trading apps (LeoTrade, BETALink, BR OMS, Tradeweb)
Leverage SRE, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities.
Coordinate and lead the team in prioritizing annual OKR and goal activities.
On-call rotation for 24x7 support and platform resilience

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business