Application Support Analyst-Global Payments Engineering

Scotiabank • Toronto, ON

2d • Onsite

About The Position

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business, commercial and corporate clients. With your BA, systems support analysts, and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers. To support the vision, we are seeking a Support Analyst who will play an important part in the team to achieve the desired goals by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will work closely with Business Analysts, Operational Support teams to provide Incident resolution and application development deliverables. The candidate will also work towards ensuring application reliability and stability leveraging an array of monitoring tools, and in charge of an application that supports balance and transaction and reconciliation reports.

Requirements

• Previous experience in a technical or operational support helpdesk role
• Familiar with databases such as MySQL, PostgreSQL or MongoDB.
• Incident Management experience

Nice To Haves

• Experience with Google Cloud, AWS, Azure, or other cloud-based development stacks is a plus.
• Use of analytics to enable day-to-day conversations and decision making
• Bilingual proficiency in English and Spanish is an asset.

Responsibilities

• Provide production support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members.
• Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department’s business and technology strategies.
• Efficiently support applications to meet business objectives by analyzing user requirements, providing technical specifications to help maintain systems according to standards.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community engagement & belonging with our various programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed