Application Support Analyst (hybrid)

The Robinson/Diamond Resource Group•Dallas, TX

8d•Remote

About The Position

We're looking for an experienced IT Applications Analyst to support business-critical financial applications in a collaborative Agile environment. This is a highly visible role that serves as the bridge between business users and technology, helping ensure financial systems remain stable, efficient, and well-supported. This position is fully remote; however, candidates must reside in the Central Time Zone and be available during standard business hours (8:00 AM – 5:00 PM CST).

Requirements

Strong SQL query writing skills with the ability to independently troubleshoot production issues.
Experience providing production application support for enterprise business applications.
Experience supporting financial systems and accounting workflows, including GL, AP, and AR.
Excellent troubleshooting and analytical problem-solving skills.
Outstanding cross-functional communication skills with the ability to work effectively with Finance, Accounting, IT, developers, and business users.
Strong Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis.
Experience working within Agile or Scrum development environments.
Ability to prioritize multiple production issues while maintaining exceptional customer service.

Nice To Haves

Financial systems such as ERP, Procurement, Revenue, Treasury, or Tax applications.
API integrations and system-to-system data exchanges.
Experience supporting enterprise application releases and production deployments.
Experience creating test plans and coordinating User Acceptance Testing (UAT).

Responsibilities

Provide production application support for business-critical financial systems, ensuring timely issue resolution and minimal business disruption.
Write complex SQL queries to research issues, validate data, troubleshoot production problems, and support reporting requests.
Support financial business processes including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and related accounting workflows.
Investigate production issues, perform root cause analysis, and work with technical teams to resolve system and data-related problems.
Partner closely with Accounting, Finance, IT, and business stakeholders to gather requirements, communicate issues, and deliver effective solutions.
Translate business needs into functional requirements, user stories, and backlog items for development teams.
Develop and execute test plans for system enhancements, releases, and production fixes.
Analyze application data to identify trends, inconsistencies, and opportunities for process improvement.
Support application configuration, release validation, regression testing, and user acceptance testing (UAT).
Create and maintain system documentation, support materials, and end-user training documentation.