Application Support Analyst (2 Positions)

Ingham Intermediate School District•Mason, MI

5d•Onsite

About The Position

Under the general direction of the administrator, this position will coordinate the implementation and on-going use of application software and databases for the ISD and constituent districts. This position also will facilitate the improvement and efficiency of administrative processes through the full use of software capabilities. Provides expert level technical support of network applications and databases to District and constituent district/school personnel. Assists end users in the effective use of data, applications, and databases through general support, group, and one-on-one trainings. Creates/writes reports, exports, and queries to meet the needs of the District and constituent districts/schools.

Requirements

Bachelors degree in technology, instructional design or related field, with emphasis on database management and project management.
Five or more years recent and relevant experience in network application support and database management and/or industry certifications may be used in lieu of degree.
One to three years of experience in applications support.
Demonstrated ability to provide technical support to non-technical users.

Responsibilities

Coordinate the implementation and on-going use of application software and databases for the ISD and constituent districts.
Facilitate the improvement and efficiency of administrative processes through the full use of software capabilities.
Provide expert level technical support of network applications and databases to District and constituent district/school personnel.
Assist end users in the effective use of data, applications, and databases through general support, group, and one-on-one trainings.
Create/write reports, exports, and queries to meet the needs of the District and constituent districts/schools.