Application Support Analyst

Alliance HCM•Conroe, TX

10d•Onsite

About The Position

Assist clients with specialized reporting and data management. Help with escalated client issues on all aspects of Alliance HCM solutions. Manage workload and client requests through Case Ticketing System in SalesForce. Communicate with management in regard to timeline deadlines being pushed or met. Troubleshoot client questions to provide timely and accurate solutions. Engage team members as needed to ensure all client case tickets are resolved. Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team. Heavy phone client communication and detailed email follow-up communication. Ability to work a flexible schedule when workload warrants additional hours.

Requirements

Strong focus on customer satisfaction
Strong organizational and problem-solving skills
Ability to multi-task and meet deadlines
Proficient with Microsoft Office products (Excel, Word, etc)
Ability to work flexible schedule when workload warrants additional hours

Nice To Haves

Major in technology, Human Resources, or related fields preferred
Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing

Responsibilities

Assist clients with specialized reporting and data management
Help with escalated client issues on all aspects of Alliance HCM solutions
Manage workload and client requests through Case Ticketing System in SalesForce
Communicate with management in regard to timeline deadlines being pushed or met
Troubleshoot client questions to provide timely and accurate solutions
Engage team members as needed to ensure all client case tickets are resolved
Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team
Heavy phone client communication and detailed email follow-up communication