Application Support Analyst

Citi • Houston, TX

1d • $76,230 - $106,370

About The Position

The Application Support Analyst is a developing professional role that handles most problems independently and has some latitude to solve complex issues. The role applies specialty-area knowledge and industry practices, analytical thinking, and data-analysis methods to variable issues that may have broader business impact. It requires attention to detail, professional judgment, and the ability to communicate findings systematically, along with communication and diplomacy skills for exchanging complex or sensitive information. The role has a moderate, direct impact through close contact with core business activities; the quality and timeliness of service affects the effectiveness of the analyst’s team and related teams.

The analyst provides L1/L2 support for Citi’s Commodities trading platform and ecosystem, including Openlink, market data, static data, trade lifecycle, and risk management platforms. The role supports critical front-office risk batches and end-of-day processing, monitors system health, investigates and resolves incidents, and collaborates with business and technology teams. It also contributes to deployments, upgrades, disaster recovery testing, documentation, and process improvements. Weekend and bank-holiday coverage is included in a rotational on-call schedule.

This is a full-time position based in Houston, Texas. The listed full-time salary range is $76,230 to $106,370. Eligible employees may also receive incentive and retention awards. Citi lists medical, dental, vision, 401(k), insurance, wellness, paid-time-off, and paid-holiday benefits; availability may vary by jurisdiction, job level, and hire date.

Requirements

• At least 2 years of relevant experience.
• Proficiency in SQL and experience with relational databases such as Oracle or SQL Server.
• Scripting skills in Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills, including the ability to explain technical issues to technical and non-technical audiences.
• Ability to perform effectively in a high-pressure, fast-paced trading environment.
• Bachelor’s/university degree or equivalent experience.

Nice To Haves

• Experience with enterprise monitoring tools such as ITRS Geneos, Splunk, Grafana, or similar; this is not mandatory.
• Familiarity with ITIL and best practices for incident, problem, and change management; this is not mandatory.

Responsibilities

• Provide timely L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
• Investigate, diagnose, and resolve complex application and system issues to minimize business disruption.
• Support systems covering market data, static data, trade lifecycle (Openlink), and risk management platforms.
• Monitor system health and performance, proactively identifying and addressing potential issues.
• Support global critical front-office risk batches and end-of-day batch processing.
• Collaborate with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.
• Manage incidents from initial report through resolution, including root-cause analysis and post-mortem reviews.
• Participate in a rotational on-call schedule covering weekends and bank holidays.
• Develop and maintain support documentation, including knowledgebase articles and runbooks.
• Assist with planning and executing application deployments, upgrades, and disaster recovery tests.
• Identify process improvements and automation opportunities to enhance system stability and support efficiency.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level