Application Support Analyst

SEKO Logistics•Schaumburg, IL

10d•$58,900 - $84,150

About The Position

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

Requirements

Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time.
Ability to work independently with general guidance.
Ability to work with cross-functional teams and lead projects in coordinating work of others.
Excellent written and verbal communication skills
Associate degree in information technology or related field or equivalent experience in an IT service desk environment
1+ years handling support issues
O365 support experience

Nice To Haves

Cargowise knowledge is preferred

Responsibilities

Keep stations operating efficiently by providing timely support and providing feedback to avoid issues
Support 2500 end users and customers and the applications they use
Provide SOPs to Service Desk personnel to prevent escalation of issues to the application support team
Remote into computers to validate what users/customers see and supply solutions to resolve their issues.
Deploy new software/assist Service Desk where needed.
Configure/tune/manage email security system to ensure secure and timely delivery of O365 emails
Act as a junior business analyst in regard to troubleshooting issues from a business perspective
Provide advanced O365 support and identity management support
Participate in the development of a safe and healthy workplace. Comply with instructions given for your own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account (IL only)
Flexible Spendings Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Critical Illness and hospital indemnity program
Life Insurance
AD&D
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Savings Plan (401k)