Application Support Analyst - CRM Team

Central New Mexico Community College • Albuquerque, NM

6d

About The Position

Under the direct supervision of the CRM Team Lead, this position provides support to a regularly expanding number of applications. The position ensures the ability of multiple departments to collect and access data necessary for the seamless running of Central New Mexico Community College applications. Ensures the team is following documented procedures to ensure the integrity of all applications. This role is responsible for ongoing administration of Salesforce and support of various software and applications in a moderately complex production environment. Works closely with students, faculty, and team members to understand fairly complex requirements that drive the analysis and design of quality technical solutions. Develops and delivers presentations, writes reports, works with contractors and vendors, resolves problems and develop solutions, and oversees projects. Develops moderately complex application requirements based on requirements from end users and technical requirements. Translates broad project scope requests and business goals into detailed work plan with tasks, accountabilities, dependencies, milestones and deadlines; and may monitor project plans to ensure progress. Performs other related duties as assigned.

Requirements

• Bachelor's Degree in related field and three (3) years of related experience.
• OR Associate's Degree in a related field and five (5) years of related experience.
• OR Eight (8) years of related experience.

Nice To Haves

• Salesforce Certified Platform Administrator

Responsibilities

• Effectively manages applications for the support of instructional and administrative staff on a regular basis.
• Maintains current knowledge of configuration, security management, backup and recovery, disaster recovery, business continuity, auditing and quality and performance management.
• Maintains current knowledge of project management principles and practices that may be related to enterprise-wide systems and/or application upgrades or implementation within a department.
• Maintains current knowledge of data gathering and analysis techniques.
• Maintains current knowledge of applications design and planning principles.
• Maintains current knowledge of developing specifications and analysis of pre-packaged automated business systems.
• Maintains current knowledge of public institution procurement procedures, regulations and standards.
• Responsible for ongoing administration of Salesforce and support of various software and applications in a moderately complex production environment.
• Works closely with students, faculty, and team members to understand fairly complex requirements that drive the analysis and design of quality technical solutions.
• Develops and delivers presentations.
• Writes reports.
• Works with contractors and vendors.
• Resolves problems and develop solutions.
• Oversees projects.
• Develops moderately complex application requirements based on requirements from end users and technical requirements.
• Translates broad project scope requests and business goals into detailed work plan with tasks, accountabilities, dependencies, milestones and deadlines.
• May monitor project plans to ensure progress.
• Performs other related duties as assigned.

Benefits

• As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a veteran or spousal affiliation.
• Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level