Application Support Analyst - Senior

BHS • Kentucky - Work from Home, KY

4d • Hybrid

About The Position

Under general direction, the Application Support Analyst is responsible for Epic and other 3rd party application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group and Epic Community Connect sites. This role ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability). Mentors Associate and Intermediate level analysts to reach their credentialing goals.

Requirements

• Bachelor's degree, Clinical degree (MA, LPN, RN) or two years direct healthcare experience in patient registration, patient access, or billing/coding in an ambulatory setting, including but not limited to management/supervisor experience.
• Epic Credentialing in all applications used in the medical group. EpicCare Ambulatory, Beacon, ASAP for UC, Research, Cadence, Referrals, ADT for UC, Beaker, and OnBase.

Nice To Haves

• Training in an adult learning setting.
• Working in a physician practice setting.

Responsibilities

• Serve as a liaison between the IT department and operations to align system design with operational processes.
• Ensure users are proficient in using Epic applications to enhance patient care and operational efficiency.
• Conduct data collection, workflow analysis, testing, and training.
• Provide system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance.
• Participate in application deployment and procedure documentation.
• Ensure software build meets organizational goals and external mandates such as HIPAA and MIPS.
• Mentor Associate and Intermediate level analysts to reach their credentialing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior