Application Support Analyst - L1

Archrock•Houston, TX

21h

About The Position

In this role, you will act as a junior-level bridge between business users and enterprise applications technical resources. You will assist in configuring, testing, and maintaining applications such as Oracle Cloud ERP modules (e.g., Financials, Supply Chain, or HCM) plus integrated applications to improve business processes, troubleshooting user issues, and creating documentation. This is an excellent opportunity for someone with basic Oracle knowledge looking to specialize as a functional expert.

Requirements

Proficient in Windows operating systems.
Demonstrates a foundational understanding of web technologies, including HTML, IIS, and browsers.
Experienced with ticketing tools such as Fresh Service, DevOps, and the Oracle support portal.
Willing to participate in on-call responsibilities as required.
Committed to ongoing professional development and staying current with technology industry advancements.
Able to quickly assimilate knowledge and collaborate with specialist/senior analysts and application administrators.
Exhibits strong attention to detail along with effective planning and organizational abilities.
Capable of multitasking efficiently in a fast-paced, detail-oriented environment, and managing interruptions productively.
Handles sensitive and confidential data and issues with discretion.
Possesses strong customer service, interpersonal, analytical, organizational, and collaboration skills.
Experience in application troubleshooting and end-user support.
Familiarity with planning, testing, and deploying basic application upgrades.
Understanding of server remote access, machine integration, and both physical and virtual environments.
Proficiency in Microsoft Word, PowerPoint, and especially Excel for data analysis.
Knowledge of Internet and cloud-based application technologies.
Awareness of application security principles.
Bachelor degree in MIS, IT, or other related discipline.
0 to 2 years of experience in the following: Provide Tier I hands-on application support for enterprise platforms such as Oracle Cloud Fusion, MS Dynamics Custom App, and related applications.
Utilize remote access capabilities to deliver assistance to clients on Windows environments.
Demonstrate familiarity with application monitoring tools, including Oracle Cloud Fusion, workflows, and integrations.

Nice To Haves

Basic Oracle knowledge looking to specialize as a functional expert.

Responsibilities

Serve as the initial contact for support requests via phone, email, and ticketing systems.
Log, categorize, and prioritize all incoming incidents and requests using Fresh Service ticketing system.
Provide Tier I/II support to end-users by identifying, triaging, and resolving issues within Oracle Cloud ERP and integrated applications.
Escalate complex technical issues to Specialists/Senior Analysts, and development teams, ensuring all necessary documentation is provided for faster resolution.
Assist specialist/senior analysts with the configuration of Oracle Cloud modules and integrated applications (setups, profile options, flex-fields, and functional module interfaces).
Support the technical team in gathering business requirements, conducting fit/gap analysis, and translating user needs into functional design specifications.
Assist in creating test plans, execute functional test scripts, and coordinate User Acceptance Testing (UAT) for patches, enhancements, and upgrades.
Maintain detailed functional documentation, process flows, user guides, and train end-users on new Oracle and integrated application functionalities.
Learn and perform routine data extraction and analysis using OTBI or Oracle Analytics Cloud to support month-end reconciliations and business decision-making as needed.
Performs other duties as assigned.
All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.