Application Specialist

RBC•Minneapolis, MN

4d•$55,000 - $95,000

About The Position

What is the opportunity? The Application Specialist will be working with RBC Wealth Management’s Clearing and Custody Business line. As an Application Specialist, you will collaborate with business partners and across Information Technology teams to manage and drive application enhancements as well as ensure stability of existing applications What will you do? Serve as the primary point of contact to communicate any application updates to our business users or service desks Establish working expertise across key vendor platforms and understand their integration with internal RBC systems and support any production issues with the applications Create and maintain relationships with vendors’ technical staff Establish and implement criteria for the evaluation of 3rd party vendors and software, as well as participate in due diligence exercises Provide callbacks to firms for incidents and provide PIV for internal and external changes for the business line What do you need to succeed? Ability to effectively communicate and build rapport with team members, stakeholders, and interface groups using a variety of techniques and collaboration from initiation to close Resolves conflicts/issues and reports through proper channels as appropriate

Requirements

2-4 years of experience working in a technical support role or similar
Basic understanding of web services, APIs, FTP, data query, cyber security standards, network architecture, etc.
Proficiency in troubleshooting APIs
Experience in managing service queues
Ability to effectively communicate and build rapport with team members, stakeholders, and interface groups using a variety of techniques and collaboration from initiation to close
Resolves conflicts/issues and reports through proper channels as appropriate

Nice To Haves

Proficient in Jira/Confluence and Service Now
Knowledgeable in the Financial Advisory industry

Responsibilities

Serve as the primary point of contact to communicate any application updates to our business users or service desks
Establish working expertise across key vendor platforms and understand their integration with internal RBC systems and support any production issues with the applications
Create and maintain relationships with vendors’ technical staff
Establish and implement criteria for the evaluation of 3rd party vendors and software, as well as participate in due diligence exercises
Provide callbacks to firms for incidents and provide PIV for internal and external changes for the business line

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business