Application Specialist

Jackson Healthcare

About The Position

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics. Care Logistics is a subsidiary of Jackson Healthcare®, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! The Application Specialist is responsible for configuring and testing Care Logistics’ applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed.

Requirements

Bachelor’s degree in Computer Information Systems or equivalent experience.
Ability to develop strong and productive working relationships with others.
Ability to form strong team bonds and enhance team performance.
Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
Ability to cope with rapidly changing information in a fast paced environment.
Proven communication, interpersonal, analytical and organizational skills.
Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project.
Ability to work both independently and as a member of the implementation and support team .
Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external.
Must be able to quickly identify and resolve issues.
Must be able to quickly understand complex concepts.
Excellent oral and written communication skills.
Excellent customer management skills.
Above average observational skills to collect data and validate information.
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions.
Adaptability: Ability to embrace change and shift focus when unexpected work arises.
Time Management: Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

Nice To Haves

Two years of experience working with Healthcare Information Systems or internal hospital operations preferred.
Knowledge of database structures and Structure Query Language (SQL).

Responsibilities

Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer’s processes with the application.
Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable).
Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary.
Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process.
Prepare necessary environments (configuration, patient needs) for testing and training sessions
Train customer Application Administrators on configuration processes associated with their role in the Administration module.
Leading unit testing, including issue capture and resolution processes.
Support Integrated Testing via application validation, issue capture, and resolution follow-up
Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project.
Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project.
Providing Technical Go-Live coverage as the application and configuration expert.
Responsible for maintenance of configuration documentation and change log for customer environment(s).
Supporting customer application configuration requests post go-live as needed.
Collaborate with teammates to troubleshoot and maintain existing application modules.
Work with development to understand configuration options for new releases and improve the configuration processes for future releases
Train internal users on system configuration including Support team members and other project team resources
Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference.
Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively.
Conducts job duties in accordance with the Corporate Values and Culture