Application Specialist
About The Position
Focusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. As an Application Specialist, you will support implementation efforts for RapidDeploy product lines, including Radius Plus (Assist), Eclipse, and Lightning. You will own technical aspects of standing up customer environments, including customer data sourcing, profile builds, and platform configuration activities to ensure that new customer environments are set up accurately and completely, based on project scope and requirements.
Requirements
- 4+ years in an implementation specialist or similar role, working on deploying software for customers
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice To Haves
- Experience implementing SaaS software products/applications (highly preferred)
- Understanding of Cloud-native application architecture and experience deploying and configuring Cloud-native applications for end-users (highly preferred)
- Experience working in modern work/task management tools (ex. Azure DevOps, JIRA, Zendesk)
- Strong attention to detail and ability to focus on quality over quantity
- Excellent communication skills (customer-facing and internal), ability to collaborate with team members with different backgrounds
- Experience serving the Public Safety industry preferred
- Experience configuring and deploying public safety software preferred
Responsibilities
- Lead and support technical tasks of product implementations, including customer data sourcing, profile builds, and platform configuration
- Support implementation activities, at the direction of Project Managers, to efficiently deploy new customers on RapidDeploy products
- Support and execute technical implementation activities, including configuration tasks, data analysis, and data onboarding
- Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities, including data sourcing, profile build, and platform configuration activities
- Coordinate implementation activities across internal groups, including Product, Engineering, and Customer Success, to drive efficient and accurate deployments of customer environments
- Digest product and technical documentation and assist in translating information into deployment processes and activities
- Contribute to the productization of data sourcing, profile build, and configuration processes to enable scalability and consistency in the future
- Proactively identify and communicate implementation risks to the project manager and other internal stakeholders, as appropriate
- Become an expert in the functional operation of RapidDeploy products in order to explain application features and workflows in detail to customers
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
