Application Specialist

Flow Control Group•Charlotte, NC

3d•Onsite

About The Position

We’re looking for a detail-oriented and customer-focused Industrial Air Applications Specialist to join our team. In this role, you’ll serve as a key point of contact for our distributors and internal sales team, offering product guidance and resolving technical issues with efficiency and clarity. You’ll work closely with technical colleagues and the Quality Assurance team to ensure customers have the best experience while using our products. Applied System Technologies is an industry leader. We provide complete, high-quality aluminum piping systems for compressed air, vacuum, and inert gases. We know our products and industry inside and out, guaranteeing you get the finest service and solution available. We cross-train our team on every product and service to ensure we have the right people working on your behalf as soon as you place an order with us. We maintain large stocks of inventory and have experts always at the ready to provide the best solution for your needs. Then we ship 99% of those orders that same day. A careful balance of strong growth, personal service, and superior quality is how we become – and intend to remain – the industry leader. That’s why we can offer a lifetime warranty on every system. Applied System Technologies operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Requirements

Experience with Microsoft Teams, Excel, Word & PowerPoint.
Ability to read Imperial and Metric measurements.
Ability to use hand tools i.e., cordless drills, impact wrenches, tubing cutter, and miter saws.
Capable of lifting 50lbs.
Some travel required.

Nice To Haves

Experience in the compressed air industry is a plus, but not required.

Responsibilities

Provide timely and professional support to customers via phone, email, Teams, or in person.
Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
Work closely with QA/QC to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.
Log customer interactions, feedback, and issues in CRM.
Learn and understand the competitive landscape.
Assist distributors with creating the most cost-effective solutions to meet their customers’ needs.
Identify opportunities for product or process improvement.