IT - Application Specialist

Northland Properties•Vancouver, BC

49d•CA$55,000 - CA$60,000•Onsite

About The Position

The Application Support Specialist is responsible for ensuring the smooth operation, maintenance, and optimization of Northland’s software applications and digital platforms. This role serves as the primary liaison between end-users, technical teams, and vendors to troubleshoot issues, management configurations, and support application updates or enhancements.

Requirements

2-5 year of experience in application support, IT operations, or systems administration.
Strong understanding of hospitality operations.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong knowledge and experience using Oracle’s Opera Cloud PMS.
Proficient in Microsoft Office suite of products.
Experience with ticketing systems (e.g. ServiceNow, Jira, Zendesk, Salesforce).
Travel to locations throughout Canada.

Nice To Haves

Experience supporting PMS, POS, Saas, ERP, CRM, or other enterprise business applications preferred.
Familiarity with APIs and system integrations is a plus.

Responsibilities

Provide support for core business applications including PMS (Opera Cloud), CRS, GMS, and Payment Systems.
Ticket resolution responsibilities by logging, prioritizing, triaging incidents, service requests, and support tickets, while adhering to established SLAs.
Diagnose and troubleshoot software errors, performance issues, configuration problems and escalate issues when necessary.
Collaborate with IT, developers, and vendors to identify root causes and apply long-term solutions.
Track and report recurring issues, providing insights for process or tool improvements.
Administrative tasks relating to processing invoices for application purchases, billing, and licensing.
Participate in application enhancement projects, UAT testing, and vendor evaluations.
Maintain back of house configurations, settings, functionalities, and interfaces for all applications/systems in-use.
Monitor application performance, logs, and integrations to ensure reliability and uptime while escalating issues, when necessary.
Manage user access, permissions, and system configurations.
Support software patches, version upgrades, and release testing.
Provide user training, onboarding, technical guidance, and arrange training sessions for internal team members, operations team members on all business applications and systems.
Identify opportunities to streamline workflows and enhance system functionality.