IT Application Specialist

Downstream Casino Resort•Quapaw, OK

5d•Onsite

About The Position

Under the direction of the Applications Manager, this role is responsible for application support and administration of all systems, coordinating work with users, and responding to incoming requests/trouble tickets regarding application issues. The specialist will create and update documentation, research application enhancements, and make recommendations for upgrades. They will ensure applications are updated and functioning properly, provide exceptional customer service, and maintain a professional work environment. The role requires meeting attendance guidelines, adhering to policies, attending training, and assisting with other projects as directed. Duties are subject to change, and hours are determined by a 24-hour schedule. This position may also perform duties for other Quapaw Nation owned business enterprises as needed.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High school diploma or equivalent required.
Equivalent to the completion of two years of college coursework in computer science, management information systems or a closely related field.
Previous experience providing IT support required.
Experience in Windows networking environment.
Experience with Microsoft Office Suite products.
Experience supporting a gaming system (i.e., Aristocrat, IGT, Bally, Konami) required.
Must possess excellent communication skills.
Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors.
Must have the ability to deal effectively and interact well with the customers, vendors, and employees.
Must be resourceful, utilizing all resources that are available to resolve issues.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to work independently and demonstrate good judgment.
Must be a team player with strong interpersonal skills.
Must be able to be approved for and maintain a valid gaming license.
Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to lift a minimum of 60 pounds.
Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous experience working in a casino is preferred but not a requirement.
Experience with Microsoft SQL and/or IBM DB2 desired.
Experience with point of sales systems (i.e., InfoGenesis) desired.
Experience with lodging management systems and supporting applications, desired.

Responsibilities

Completes work requests as directed by Applications Manager regarding application support and administration of all systems and coordinating work with users.
Receives and responds to incoming requests / trouble tickets regarding problems with applications on all systems.
Creates and updates all documentation relating to applications and system interfaces, and user locations.
Research enhancements to the applications, identifying benefits and concerns that could affect the company’s current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required.
Ensures that all applications are updated and functioning properly.
Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Attends all necessary training meetings.
Assists with other projects, as directed.
Performs other duties as assigned.