Application Specialist, MMS

Suntex Marina Investors, LLC•Dallas, TX

2d•Hybrid

About The Position

The Applications Specialist, Marina Management Services (MMS) helps to ensure the systems that support the Company’s marina operations are reliable, practical, and ready to scale as the Company grows. This position supports MMS and related operating platforms from implementation through ongoing operations, including system configuration, data migration, testing, user support, training, and continuous improvement. Working across marina teams, Home Office departments, IT, and technology vendors, this role turns business needs into clear system requirements and helps deliver solutions that work in day-to-day operations. The Application Specialist, MMS offers hands-on learning across marina operations, technology, integrations, data, and project delivery, with opportunities to build both business and technical expertise. Through this work, the Application Specialist, MMS helps integrate acquired marinas, improve how teams work, and create a more consistent experience for team members and customers across the portfolio.

Requirements

Associates degree in information systems, business operations, or a related field, or equivalent experience is required
One to three (1-3) years’ experience with application configuration, data migration, user acceptance testing, requirements documentation, and troubleshooting business system integrations is required
Must have excellent computer literacy
Must have experience using Copilot to assist in completing tasks
Must have excellent interpersonal and communication skills
Must be capable of working in a team environment to achieve team, department, and Company goals
Must be able to interact with others in an honest, fair, and respectful way, giving others confidence in one’s intentions and those of the organization
Must have the ability to develop and sustain productive internal customer relationships, actively seeking information to understand and address business needs
Must be comfortable presenting to both business and technical audiences
Must be a self-starter and adaptable to a fast-paced environment
Must have the ability to effectively adjust to major changes in work tasks or the work environment
Must have a basic knowledge of project management software
Must be able to gather, analyze, and document business requirements, functional requirements, workflows, and system impacts in a way that can be understood by both business stakeholders and technical teams
Must have the ability to operate independently, manage ambiguity, and own outcomes
Must be able to successfully complete a background check as the individual is required to be deemed insurable and operate a vehicle on behalf of the Company

Nice To Haves

Experience with Marina Management Systems or reservation and/or POS software is preferred
Industry experience in maritime, real estate, hospitality, or asset-heavy, multi-unit operating environments is preferred

Responsibilities

Support migration efforts in transitioning acquired marinas from Legacy MMS systems to the Suntex integrated solution
Work on all aspects of implementations including but not limited to data migration, system configuration, end user training, and initial data entry/loading
Work closely with technology vendor(s), IT MMS, IT Data and Analytics, and IT Financial Services teams to expand and improve system functionality and processes
Partner with business users to define functional requirements and test scenarios
Develop, coordinate, and execute system and end user testing for new features, system changes, integrations, and version releases before they are approved for production
Partner with change management to aid in end user training, communications, and adoption
Responsible for application software (MMS) support desk, including Legacy MMS solutions and the integrated solution
Work closely with IT Financial Services and Accounting to troubleshoot accounting issues related to MMS integration
Create and add tickets for all end users that reach out through alternative methods like text, phone, and/or Teams
Ensure application tickets are followed through to issue resolution and customer satisfaction
Act as an escalation resource for application related issues from the IT Service Desk
Serve as liaison between end users, business partners, IT, and external software vendors regarding system changes, enhancements, defects, and process improvements
Translate business needs into clear functional requirements and communicate priorities and expected outcomes to vendors
Track vendor commitments and escalate issue resolution, ensuring updates are shared with affected stakeholders in a clear and timely manner
All other duties as assigned