Application Specialist IV

Academy School District 20•Colorado Springs, CO

2d•Onsite

About The Position

This role involves assisting application specialists and developers with technical aspects related to various enterprise systems. These systems encompass a student information system, learning management systems, identity management systems, financial/HR systems, storage, and communication systems, and diverse educational software platforms. The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

Requirements

Up to 3 Years Experience in technology support, application administration or software development if applicant has an Associate’s degree in Computer Science or related field
3+ Years relative experience in technology support, application administration or software development if applicant does not have a degree
Associate degree in computer science or related field
Ability to translate user needs into application requirements
Basic understanding of database management systems, SQL query and reporting functions
Demonstrates ability to work well with others in a team setting or as a service provider
Excellent communication skills
Familiarity with application security concerns for users, devices and enterprise applications
Knowledge of Microsoft platform tools and applications
Knowledge or experience with programming languages commonly used in IT (PowerShell, C# and other .NET languages, t-SQL)
Knowledge or experience with Single Sign-On (SSO) solutions
Must be a strong learner open to new ideas
Outstanding technical writing and documentation skills
Strong focus on project delivery and attention to detail

Nice To Haves

Bachelor’s degree in Computer Science or related field
Microsoft Certified Solutions (MCSE, MCSA or other Microsoft applications/tools)
CompTIA (A+ or others). Other IT related application or vendor specific certifications

Responsibilities

Reports consistently for work as scheduled
Performs other duties as assigned
Attains proficient or higher evaluations on established Performance Standards
Assists senior Team members with maintaining device and user security
Assists with application upgrades and patching
Creates and maintains documentation for disaster recovery purposes
Creates, maintains, and documents enterprise system policies and procedures
Develops skills to assist senior Team members with requirements analysis, design, implementation and testing of new software systems and modifications to existing systems
Learns and participates in fundamental SQL Server database administration tasks including software installation, backup and recovery, performance monitoring, capacity planning, data export/import and SQL
Learns and supports the management of various data integrations for educational and enterprise systems
Participates in structured programming language training. Increase programming proficiency in Microsoft Visual Studio with ASP.NET Core, C#, JavaScript, HTML and CSS
Prioritizes workload and establish effective communication of those priorities
Provides direct support to senior Team members on various tasks and projects
Provides secondary support for any other enterprise systems which are not part of the primary assignment
Serves as an effective team member of the Information Technology Department
Support the Administration Center conference room technologies including Teams Rooms and live events
Supports license management administration for various educational applications
Works additional unscheduled hours when required for critical tasks and provides 24-hour support when critical needs arise