Application Specialist I

John Brooks Company • Mississauga, ON

7d • CA$60,000 - CA$77,000 • Onsite

About The Position

The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution.

Requirements

• College diploma in a related field
• 3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role
• Proficiency with order entry and quoting systems (Epicor P21 or similar)
• Understanding of customer service principles and best practices
• Strong verbal and written communication skills
• Strong problem solving and troubleshooting abilities
• Ability to manage multiple priorities in a fast paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and customer service skills
• Ability to work collaboratively within a team environment

Nice To Haves

• Bilingual (English and French)

Responsibilities

• Prepare, review, and follow up on customer quotations
• Provide technical support, product recommendations, costing, and proposal development
• Translate customer requirements into accurate product and solution recommendations
• Process customer orders and monitor order status through completion
• Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
• Communicate with customers by phone and email regarding products, orders, and technical inquiries
• Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
• Deliver after sales support to ensure customer satisfaction
• Support business growth by identifying opportunities and strengthening customer relationships
• Prepare proposals based on customer requirements, market conditions, and product offerings
• Maintain accurate records and documentation related to quotes, orders, and projects
• Compile and organize vendor documentation for customer projects
• Support collections and payment follow up activities in partnership with the Accounting team
• Follow established sales processes, systems, and procedures to ensure operational efficiency

Benefits

• Competitive remuneration including base salary ($60,000-$77,000) + incentive
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree