Application Specialist I
Republic Services
•Remote
About The Position
The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.
Requirements
- Experience with ITSM processes and toolsets.
- Experience with knowledge management methodologies and toolsets.
- Experience supporting enterprise level applications in a virtual support environment.
- Understanding of problem identification techniques.
- Experience supporting technology systems.
- Experience writing SQL queries to retrieve and manipulate data.
- Candidates must reside in the state of Arizona at the time of hire.
- This position is not sponsorship eligible.
Responsibilities
- Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
- Schedules work to meet priorities and minimize business disruption.
- Maintains security and functionality through the application of temporary fixes and workarounds.
- Updates knowledge base to facilitate future resolution of common errors.
- Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
- Processes after-hours data changes on production systems.
- Performs other job-related duties as assigned or apparent.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
