Application / Software Support Technician
About The Position
Vital Services is seeking a talented and experienced Application / Software Support Technician to join our growing Information Technology team. This is an extraordinary opportunity to be a part of, and play an integral role in, the expansion of our growing Application Support team! As an IT Software / Application Support Technician, you will provide software application support for our internal and external users and customers. You will be responsible for communicating with the end user, analyzing and identifying solutions to problems and providing basic training for our business software applications. You will also assist our Development, Infrastructure and Helpdesk teams as needed. The Core Focus of the Application / Software Support Technician is to investigate, diagnose, and resolve deep-level application and database failures across SaaS platforms and custom client applications, utilizing strong data querying and configuration skills to unblock users and protect overall platform integrity.
Requirements
- 3+ years of experience in an Application Support, Technical Systems Analyst, or L2/L3 IT Support role (experience within a data-intensive environment like commercial insurance, finance, or B2B SaaS is a strong plus).
- Highly comfortable working with relational database environments. Practical, intermediate-level experience writing SQL select queries, joins, and filtering commands to isolate data anomalies.
- Exposure to, or basic conceptual comfort navigating, modern cloud storage environments (e.g., Azure SQL, Cosmos DB, or legacy DB2 data environments).
- Exceptional technical troubleshooting skills - the natural ability to follow a transaction error backwards through application settings and database tables to find the underlying root cause.
- Basic understanding of QA/testing principles to verify that code fixes successfully resolve an reported user incident without breaking adjacent features.
- Strong knowledge of SQL, MS Excel, Power BI, and other Application Support tools.
- Knowledgeable and experienced with different data sources, such as, MS SQL, Excel files, Azure SQL, Azure Cosmos DB, AS400, DB2, and Cloud Data Sources.
Nice To Haves
- Associate’s or Bachelor’s Degree in Mathematics, Economics, Computer Science, or other quantitative degrees preferred.
Responsibilities
- Investigating and resolving deep-level application errors, system failures, and data discrepancies escalated from L1/Frontline support.
- Writing and executing precise SQL queries to trace transaction errors, audit system behavior, and pull custom data extractions across varied database structures (e.g., Azure SQL, relational databases).
- Implementing and verifying complex software system configurations, user access rules, and client-specific business parameters to meet ongoing operational needs.
- Conducting structured verification testing on newly deployed hotfixes, software configurations, and system reports to ensure they match target performance metrics before live release.
- Documenting newly identified bug-resolution patterns, troubleshooting checklists, and technical system configurations inside the shared Confluence knowledge base.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
