Application Service Manager, Cloud Application Services (CAS)
SAP•Edgmont Township, PA
•$107,300 - $230,600•Hybrid
About The Position
We are seeking a motivated and dynamic professional to join our team as a Application Service Manager (ASM). The ASM will play a crucial role in driving customer engagement, promoting service excellence, and upselling CAS offerings. This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction. The candidate must reside near the Philadelphia / Newtown Square Area (PA - commutable).
Requirements
- Bachelor's degree in IT & Business Management, Engineering or a related field
- 5+ years of experience in customer account services, relationship management, or a similar role
- 8+ years of hands on experience in at least one SAP Solution Area (e.g - Basis, S/4 Hana – FI, MM, SuccessFactors, BTP…)
- Solid Knowledge in SAP Portfolio & Offerings
- Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
- Excellent documentation, communication, facilitation and interpersonal skills
- Proven track record of driving customer engagement
- Strong understanding of operational and financial metrics
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Experience in creating and maintaining service plans and operations manuals
- Team motivation, availability to join global team meetings and to actively collaborate on global initiatives
- Experience working with diverse teams
Responsibilities
- Promote service quality excellence and one-stop CAS experience
- Proactively identify & engage areas for innovation and adoption of new technologies or methodologies that can enhance the customer experience through SAP solution and/or services
- Service Plan Creation & Maintenance
- Driving CAS engagement as a trailblazer and up-sell SAP’s products and service portfolio
- Executing the service successfully
- Be aligned with other SAP stakeholders and current contracts
- Orchestrate communication end-to-end in the engagement
- Managing the CAS engagement across the customer lifecycle
- Operations Manual Creation & Maintenance
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
