Application Review Analyst

Guidehouse•San Antonio, TX

5d•Hybrid

About The Position

This role involves reviewing applications and assisting callers with their inquiries. The analyst will handle business-related requests, complete assigned projects with minimal supervision, and support management with various tasks. Proactive communication regarding concerns and areas for improvement is expected, along with completing required training and continuous improvement activities. Collaboration with team members and leadership is key to achieving shared goals, and maintaining knowledge about client needs is essential.

Requirements

High School Diploma/GED and 1 year relevant experience or 3 years of relevant equivalent experience in lieu of diploma/GED.
1+ years working within the following sectors: grants management, business, finance, application review or customer service.
PC skills in a Windows environment.
Knowledge and utilization of desktop applications including Word and Excel.
ability to initiate and follow through on projects and work independently with minimal supervision required.

Nice To Haves

1+ year experience working in a Grants Management, Energy Rebate programs or Customer Service setting.
Bilingual in Spanish a plus.
CRM experience

Responsibilities

Assisting callers with application status or questions
Completing all business-related requests and correspondence from participants
Completing all assigned projects in a timely manner with minimal supervision
Assisting supervisor and project manager in all requested tasks
Proactively communicating to Guidehouse management areas of concern or areas of improvement
Completing required training and routine continuous improvement activities
Collaboration with team members and leadership to achieve shared goals
Learning and maintaining knowledge about the needs of our client

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program