Application Production Support

Agama Solutions • Plano, TX

4d • Hybrid

About The Position

The Application Production Support role is within the Banking and Production services group, where the successful candidate will be responsible for providing day to day level 2 operational application support for existing as well as new applications that are deployed. Selected individual will be required to monitor application jobs, services, work through resolving application issues, problems and incidents that are related to the application system(s) or reported by business users. Also, support change and release activities. Contractor shall abide by company policies and workplace excellence rules. Since this is a production support job that requires 24x7 support to serve our clients, candidate shall be flexible enough to work on weekends/holidays as per the team shift rotations needs.

Requirements

• Practical work experience with Unix/Linux systems.
• Experience with file transmission.
• Ability to write SQL queries.
• Ability to perform DB updates.
• Exposure to monitoring scheduling tools such as Autosys, Splunk.
• Informatica Hadoop systems knowledge to navigate through the systems, verify logs and troubleshoot issues.
• Good verbal and written communication skills.

Nice To Haves

• Unix
• PL/SQL
• Informatica
• Hadoop
• Autosys/Splunk

Responsibilities

• Provide day to day level 2 operational application support for existing as well as new applications.
• Monitor application jobs and services.
• Resolve application issues, problems, and incidents reported by business users.
• Support change and release activities.
• Work on weekends/holidays as per team shift rotations.
• Provide day to day production application support with in-depth analysis, investigation and troubleshoot issues on banking platforms and associated applications.
• Participate in incident bridge calls, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
• Document and maintain operations procedures.
• Work closely with technology and business operation teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed