Application Production Support

Cloudious • New York City, NY

4d • Onsite

About The Position

This role is for Application Production Support on a Linux platform, requiring strong technical troubleshooting skills and experience with scripting for automation. The position involves handling outage calls, triaging and fixing issues, performing root cause analysis, and reporting/resolving issues according to process and documentation. A good understanding of ITIL processes, middleware technologies, application monitoring tools, scheduling mechanisms, and CI/CD tools is essential. Basic knowledge of databases and infrastructure technologies is also required.

Requirements

• 6+ years of experience in Application Production Support in Linux platform
• Strong Technical Troubleshooting skill
• Good experience in scripting – Shell, Automations
• Well versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience on application monitoring tool like Splunk, AppDynamics , Grafana, Premetheus
• Good experience in AutoSys or any scheduling mechanism
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
• Knowledge of Banking domain (preferable)
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database

Nice To Haves

• Good to have knowledge of AutoSys or any scheduling mechanism
• Good to have DevOps SRE, Automation, cloud knowledge

Responsibilities

• Handle outage calls efficiently
• Triage any issues and fix them
• Do Root Cause Analysis of repetitive and problem issues
• Report issues and resolve as per process and documentation
• Understanding Incident Management System
• APM Tools Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc
• Analyzing Failures using APM Tools
• Usage of Batch Monitoring Tool
• Types of Jobs Failures and Troubleshooting
• NAS, FTP- Failures
• Basic Web Server Administration
• Shell Commands
• Linux Administration Basics
• ITIL Process Standard Maintenance Activities & SOP
• DB-Oracle/MSSQL - Admin Basics
• Standard Commands for health check
• Basic Networking Commands
• Understanding the Networking topology, Load Balancer etc
• Troubleshooting Basic HTTP Failures
• Fiddler/Post Man
• Understanding the Support teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed