Production / Technical Support

MSP • Jersey City, NJ

13h • Onsite

About The Position

Genesis10 is seeking an Application Production Support Engineer for a contract position with a Global Financial Institution in Jersey City, NJ. This is a 9+ month contract opportunity. The role involves providing hands-on production support for core services including global stock lending, client reporting, and the Dynamic Pricing Environment (DPE). The ideal candidate will thrive in a fast-paced environment, supporting mission-critical systems and collaborating with development, operations, and business teams to enhance production support capabilities.

Requirements

• 3+ years of experience in production support, with a focus on financial services.
• Evidence of building strong relationships with both development and business partners.
• Evidence of a strong risk culture.
• ITIL Service Operations – Incident, Problem, Service Request Management.
• Alert Management/Monitoring.
• Evidence of driving a culture of continuous service improvement.
• Hands-on technical and analytical ability to solve complex issues.
• Excellent communication skills and able to effectively communicate to senior management and LOB partners.
• Experience with monitoring tools such as Splunk, ITRS Geneos, Dynatrace.
• Ability to work in a high pressure, time-sensitive environment.
• Scripting in Python 3 / Shell Scripting.
• Job scheduling / Batch Management.

Nice To Haves

• Prime Brokerage experience is preferred.
• Good knowledge of the Prime Brokerage business.
• Familiarity with SRE (Site Reliability Engineering) principles.
• Experience with DevOps practices and automation tools, with a focus on developing and running automation strategies to improve operational efficiency.

Responsibilities

• Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.
• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues.
• Perform root cause analysis and propose tactical and strategic solutions for recurring production incidents.
• Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration.
• Work with business stakeholders to understand service impact and prioritize resolution efforts.
• Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.
• Drive process improvements and plant automation, and develop and deliver automation strategy.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed