Application Production Support Analyst

Talan • New York, NY

4d • $105,000 - $145,000 • Hybrid

About The Position

We’re seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Requirements

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
• Experience with production monitoring, troubleshooting, and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Responsibilities

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escalate complex issues.
• Coordinate with developers, business analysts, and regional teams.
• Support releases, changes, and start-of-day checks.
• Follow all security, compliance, and operational procedures.

Benefits

• Competitive salary between USD $105,000 - US$145,00
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed